BlackBerry products require some additional configuration to work with direct push technology which is a synchronization method that updates email, calendars and contacts in real time.

If you are coming from a Microsoft Exchange service to SmarterMail, your Exchange provider utilized an intermediary service called BES (BlackBerry Enterprise Service) to facilitate this direct push technology.  This can be an expensive service that thankfully SmarterMail does not require.  

However SmarterMail does requires an intermediary service provider for the direct push technology and one company you can sign up with is AstraSync (http://www.astrasync.com).

Once you have an AstraSync account, follow these steps to set it up on your BlackBerry device:

1. Open the BlackBerry browser on your phone.
2. Navigate to the AstraSync download page at http://www.astrasync.com/dwl/login.aspx and log in with the email address and password you chose when you registered at AstraSync.com.
3. Choose the over-the-air download and install option and click Download.
4. Click Yes to the security warning.
5. Wait for the download to complete and AstraSync to install.
6. Click Run to load AstraSync for the first time.
7. Click Yes on the data modification and access security warning.
8. Turn off desktop synchronization in the BlackBerry Desktop Manager to avoid data duplication.
9. If you have content protection enabled, exit AstraSync, turn it off and re-start AstraSync from the Downloads folder.
10. Accept the AstraSync License Agreement
11. AstraSync will test your device's connectivity and choose the best network connection method. You may be prompted to allow the network connections.
12. Click Next once the connection type has been automatically selected.
13. Complete the required email and server information:
    • In the Email Address field, type your full SmarterMail email address (i.e., example@example.com).
    • In the Server field, type the URL you use to access the SmarterMail Web interface.
    • In the Domain filed, type the domain (i.e., example.com).
    • In the Username field, type your full SmarterMail email address.
    • In the Password filed, type the password associated to your SmarterMail email address.
14. Click Next.
15. AstraSync will test the connection. Click Next.
16. AstraSync will display a list of collaboration items to sync. Choose from the list and click Next to initiate the first sync.